If you travel to Budapest by plane, you will arrive to Liszt Ferenc International Airport, located 16 kilometres southeast of the city center. The former Ferihegy, renamed in honour of the world-famous composer, Ferenc Liszt in 2011, for the 200th anniversary of his birth. So the airport is quite close to the city center, and you can easily reach Deák Ferenc tér in the heart of the city within 45 minutes (under normal traffic conditions of course). 

But this is not all. Budapest Airport is also very popular among the travellers: it has been named best airport in Europe in the category of airports with 15-25 million passengers for the second time in two years (2022 and 2024). The recognition, given by Airports Council International (ACI), is one of the most prestigious awards in the airport industry, based on direct feedback from passengers - Bud.hu writes.

The most important confirmation for Liszt Ferenc International Airport 

“Congratulations to the entire team at Ferenc Liszt International Airport for your remarkable achievement in the Airport Service Quality (ASQ) Awards!” said Justin Erbacci, director general of ACI World, commenting on the award. He added: “Your airport is one of the best airports globally for customer experience, as chosen by passengers themselves. Keep raising standards!”

“We are honoured and proud that passengers have once again voted Budapest Airport the best in Europe. This is the most important confirmation we can get, as passengers give us real-time feedback on what we are working for every day,” said Francois Berisot, the CEO of Budapest Airport.

Passengers from 400 airports participated the survey

Budapest Airport, which celebrates the 75th anniversary of its opening this year, participates every year in the international Airport Service Quality (ASQ) survey. In this survey, the travellers rate airport services based on 37 different criteria. Overall passenger satisfaction exceeded 4 out of 5 in every quarter of 2024, with the top rated criteria regularly including the speed and seamlessness of security screening, the courtesy of airport staff and of course the security screeners and orientation at the airport.

Conducted by Airports Council International (ACI), with the support of travel technology company Amadeus, the survey asked passengers at 400 airports around the world about the quality of the services they received during their stay at the airport, ensuring that they were able to rate the passenger experience based on fresh experiences. 

Liszt Ferenc International Airport was able to maintain its leading position among European airports based on one of the most important factors: passenger feedback. We are really pleased to read all that, and of course are open to your thoughts and experiences because who knows it better than real travellers, right? So don't hesitate to let us know about your experiences at the airport.

Source: Bud.hu

Photo credit: Budapest Airport Facebook page